Conflict Management Group Training
About Our Conflict
Management Training
Our skilled and experienced facilitators use interactive exercises, role – plays, case studies, discussions, and videos where appropriate to give you the skills, tools, and a powerful framework to manage conflict and difficult conversations with more confide nce and effectiveness.
Managing conflict is not easy – it requires self – awareness, solid communication skills, and the motivation to resolve uncomfortable situations.
Our conflict management training is designed for executives, managers, and team members who want to substantially and permanently improve their ability to manage workplace conflict in business situations.
Our training will help your staff effectively deal with conflicts in a constructive manner, ideally before a crisis takes place. Core Principles.
- Authentic leadership.
- Robust relationships.
- Respectful straight – talk.
How We Help
There are moments in our life when we might make or wreck one’s career or most important relationship. Here are a few: give difficult feedback, deliver bad news at work or home, experience strong emotions, or rebuild damaged relationships. Saying what needs to be said in an authentic, honest, courageous way, here is how conflict management skills training comes into play.
Our skilled and experienced facilitators use interactive exercises, role – plays, case studies, discussions, and videos where appropriate to give you the skills, tools, and a powerful framework to manage conflict and difficult conversations with more confidence and
effectiveness.
From the organizational point of view, conflict management training will provide quicker decision – making and project completion, resulting in faster business growth! Besides, conflict management training reduces workplace stress, increased employee retention, and performance, reduces absenteeism, etc. Therefore, the reason why your organization needs to invest in conflict management is evident.
Conflict Management Training Formats
- 2-Day
- 1-Day
- Half-Day
- 1 Hour, 2 Hours
Group Sizes:
- 10 to 1,000
Content Outline
Our skilled and experienced work shop leaders use interactive exercises, case studies, discussions, and videos to ensure you gain the essential skills needed to navigate and resolve difficult conversations effectively. You’ll explore techniques to manage strong emotions — both your own and others’ — and leave equipped with simple yet powerful tools
to enhance your communication skills.
The workshop content is grounded in the proven theories developed by our colleagues at the Harvard Negotiation Project and enriched by the extensive real – world experience of our facilitators. It offers a strategic, step – by – step framework for managing even the most challenging conversations.
In Our Conflict Management Workshops,
You Will Learn How to:
- Navigate and resolve difficult conversations with confidence
- Manage and de-escalate strong emotions during conflicts
- Build trust and maintain productive relationships
- Communicate more clearly and effectively, even under pressure
- Apply a structured framework to approach conflicts strategically
- Turn conflicts into opportunities for understanding and collaboration
Agenda
Although we can conduct various formats, here is a look at the agenda of the Two-Day Format
Day One
- 8:30 AM: Introduction and Purposes – Presentation and Group
Discussion - 9:30 AM: Costs of Raising / Avoiding / Cycle of Indecision
- 10:00 AM: Personal Case – Effective and Ineffective Communication Skills
- 11:00 AM: Orchestrating a Difficult Conversation Authentically
- 11:30 AM: The Three Conversations Framework
- 12:00 PM: Lunch
- 1:00 PM: Working with the ‘What Happened’ Conversation
- 2:30 PM: Role Play- Preparation, Conversation, Debrief
- 4:15 PM: Key Lessons and New Questions
- 4:30 PM: End of Day One
Day Two
- 8:30 AM: Key Insights from Day One + Q&A
- 9:30 AM: Delivering Bad News
- 10:00 AM: The Role Reversal Exercise-Seeing it from the Other Side
- 11:30 AM: The Three Conversations Framework
- 12:00 PM: Lunch
- 1:00 PM: Managing Strong Emotions–Ours and Other People’s
- 2:30 PM: Identity and Its Role in Difficult Conversations
- 3:30 PM: How to Begin and Deciding Whether or Not to Engage a Topic
- 4:00 PM: Putting it All Together: Going Forward and Personal Action Plans
- 4:30 PM: End of Workshop
Conflict Management Coach
Your Conflict Management coach is Peter Hiddema. Since 2000, Peter has leveraged the Harvard Negotiation Project methodology to teach executives from Global 1000 companies the negotiation skills they need to successfully drive business performance for their organizations. He has empowered his clients to elevate business performance successfully for their organisations.
Internationally recognized as an expert in strategic negotiation, conflict resolution and leadership development, Peter has lectured for students and corporate leaders at several universities including Queen’s University (in Canada and the UK), HEC at L’Université de Montréal, INSEAD (France) and Harvard University.
In the past 2 years alone, he has advised on transactions totaling more than US$2 billion.
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